Terms and Conditions For All Rentals
Please review this document in its entirety it affects your legal rights and obligations, so please read them and other terms referenced in this document carefully. Each guest must affirm via electronic or verbal agreement to these terms and conditions and becomes legal binding at the point the reservation is secured by payment. Booking through a 3rd party does not waive Coastal Maine Vacations' rights under these terms and conditions.
PAYMENT: Payment of 1/3 of the grand total (or a minimum of $300) is paid at the time of booking. The remainder of the balance is to be paid 30 days prior to arrival. If you booked through Airbnb or another 3rd party site, they have collected your payments according to their payment terms & conditions.
CANCELLATION POLICY: See property listing and/or reservation confirmation for the specific cancellation policy. In the case of a Coastal Maine Vacations cancellation, through no fault of the guest, the guest may be entitled to a refund of one hundred (100) percent of the lodging for the unused nights less certain booking costs if canceled 30 days prior to arrival. If cancellation is less than 29 and more than 14 days prior to arrival guest shall be refunded fifty (50) percent of their total rent amount minus booking costs. Reservations are non-refundable if less than 14 days before your arrival date. Coastal Maine Vacations’ liability shall not exceed the fifty (50) percent of the amount paid for the unused nights in the event of cancellation.
LONG-TERM RESERVATIONS: Reservations of 28 nights or more are considered long-term and have different requirements. Long-term reservations are subject to their own cancellation policies, payment policies and terms. All monies paid for long-term reservations are non-refundable at the time the payment is collected. No refunds will be offered for cancellations. One third of the total booking cost will be taken at the time of booking. The remaining balance will be paid in full 30 days prior to guest arrival. Long-term reservations are not subject to local sales and lodging taxes. Coastal Maine Vacations reserves the right to cancel long-term reservations within 72 hours of booking.
CHECK-IN: Your property will be ready for check in at or after 4pm EST. Guest will receive access to our guest portal that has all of the required information about the home you will be staying in and the access instructions. Unless otherwise indicated, guests may proceed directly to their property.
CHECK-OUT: You must vacate the property no later than 10am EST. Unauthorized late checkouts will be assessed a $300 fee per 30 minutes and possibly more during peak times. Departure instructions must be followed to avoid additional charges, at the sole discretion of Coastal Maine Vacations.
SPECIFIC PROPERTY BOOKED: You have booked a specific property. However on extremely rare occasions, the specific property you booked may not be available due to circumstances beyond our control such as maintenance problems with the property booked, or a change of ownership or management of the property since you booked. If the property you booked is not available, Coastal Maine Vacations will attempt to place you into a similar or better property at the same price or offer you another property at a lower rate. If the replacement property offered is not acceptable to you for any reason, Coastal Maine Vacations will cancel your reservation and refund your total amount paid. Coastal Maine Vacations does not guarantee that a suitable property will be able to be found. If the property you have rented becomes un-occupiable before or during your stay (heat or refrigerator breaks for example), Coastal Maine Vacations will also make our best effort to find you a similar or better place to move to and if unable to do so, refund the portion of your rent unused.
EARLY DEPARTURES: As reservations are carefully scheduled in advance, no refund will be given if a guest leaves prior to their reserved departure date, regardless of reason.
DAMAGE, TRASH, & CLEANING: Any damage, excessive cleaning, excessive trash, incidental charges such as added housekeeping may result in additional charges, at the sole discretion of Coastal Maine Vacations.
SMOKING: Smoking is prohibited in the property at all times. Condo Associations restrict smoking on complex grounds and porches. Removal of smoke detectors is illegal and will result in charges. Violators are subject to a $500 fine in addition to applicable cleaning charges and reinstallation charges or replacement of any damaged detectors at the sole discretion of Coastal Maine Vacations.
LOST & FOUND: It is the responsibility of the guest to ensure all personal items are gathered at departure time. Any item left behind in the property that a guest would like returned will be subject to a $35 handling fee plus packaging and shipping costs. We cannot guarantee an item left behind by a guest will be found.
PARKING: Coastal Maine Vacations will NOT be held liable for ticketing and/or towing of guest vehicles. Guests exceeding the maximum number of cars will be asked to move additional cars or may be towed. No refunds or compensation will be paid to guests that ignore the parking restrictions outlined in the ad when the property was booked.
KEYS: All keys, keycards, remotes will be left in the unit on the kitchen counter prior to departure. Lost keys, keycards or remotes will incur a charge of $175.
PETS: Some properties do not allow pets. If that is the case for the property you are staying at that means pets are prohibited in the property at all times. (if you are claiming an emotional support pet and did not disclose this these charges WILL still apply) Any evidence of pets discovered in or around the home will result in a $500 fine, plus charges for any damages sustained or extra cleaning required, at the sole discretion of Coastal Maine Vacations.
VEHICLES: Some locations in Maine are subject to extreme weather including snow and ice that may make roads and driveways impassable and dangerous. All guests are encouraged to use all-wheel or 4-wheel drive vehicles. Roads can be difficult to navigate, and driveways may be steep. Coastal Maine Vacations will not provide refunds to guests unable to reach or get out of their property or to guests needing rescue or towing.
HOT TUBS and Pools : Guest use of any hot tub, pool or spa assumes all risks and liability. Guests are advised that there are potential dangers to children who are not carefully supervised, as well as any person using hot tub ,pool or spa too long or if
a person has health risks, is intoxicated, using any kind of drugs or medication, or is pregnant. Guests are advised that the chemicals used in the servicing and maintenance of the hot tub, pool and spa can lead to skin and eye irritations, rashes, and other reactions especially in children. Guest agrees to waive any claim whatsoever against Coastal Maine Vacations, it's owners, contractors, employees, principals, agents, and associated property owners accidents, illness, or injury arising from use of any hot tub or spa. Guest agrees that he/she is responsible and liable for any damages that occur to the hot tub, pool or spa through their or their guest's misuse or negligence. Should guest or guest's guests contaminate the water with any foreign substance by not abiding by the rules, guest agrees to an additional charge of $500.00 to cover the cost to drain, clean and refill the hot tub, pool or spa and remediate the contamination to the filtering system. Each hot tub is serviced prior to arrival and the chemical levels are checked and recorded.
UNFORESEEN ISSUES: Unforeseen and uncontrollable circumstances may occur during your stay including but not limited to, internet, TV, and utility outages, inclement weather, travel delays, limited availability of town services, the closing of common & home amenities (including hot tubs, pools, and fitness centers). Guests are not entitled to full or partial refunds for any unforeseen circumstances. Coastal Maine Vacations as an entity and the reservations associated with a home are not part of or party to the sales contract for a home; in the event that a home is sold and future reservations are not accepted by the new homeowner, reservations are subject to cancellation or the reservation may be moved to another comparable Coastal Maine Vacations property.
VIOLATIONS: Any violations of this rental contract and/or Coastal Maine Vacations policies may result in immediate removal from the property.
LIABILITY RELEASE: Coastal Maine Vacations, it's owners, employees, contractors, principals, agents, and associated property homeowners, will be released and held harmless from any and all liability, claims, costs and expenses whatsoever arising out of or related to any loss, damage or injury that may occur while on the premises.
AGE & OCCUPANCY RESTRICTIONS: Guests must be at least 25 years old to rent a property from Coastal Maine Vacations. Coastal Maine Vacations may request that the guest who reserved must provide a valid ID as proof of age. The person booking the property must be in the property for the entire duration of the guest stay. Maximum occupancy at any time is equal to the number of people the property sleeps in beds. No people beyond that number are allowed at any time. Exceeding this occupancy is grounds for immediate removal from the property without refund. If the guest renting the home is not staying at the residence this is grounds for eviction due to fraud.
BACKGROUND CHECKS: Guests renting any of our properties or sister properties are verified through a simple background check done by a third-party company. This system verifies you have not damaged a rental property in the past or that the guest does not have a criminal background that may be dangerous to other guests. Coastal Maine Vacations reserves the right to deny a rental to any individuals that has a criminal background (regardless of the offense) or has caused damages to property in the past. By booking a rental with Coastal Maine Vacations guest agrees to said background check and to be bound by the terms of said results.
PARTIES: No house parties, weddings, receptions, or events are allowed at any Coastal Maine Vacations property. If there is a party in the property (as further evidenced by a noise complaint, security report, or by excessive amounts of trash or destruction) the guest will be charged for a complete clean, replacement of damaged items and property, HOA fines, plus any additional charges necessary to return the home to its previous state. Such activities completely void the Damage Waiver.
TV: Some properties are equipped with standard cable service (some are not); this is a service paid for by the homeowner and a benefit extended to the guest at no additional cost. Services are provided by a local service provider. Guests are not entitled to nor should they expect access to Pay Per View, Netflix, HBO or any other premium channel. Guests may never call the 3rd party service to purchase or extend the provided service. Circumstances outside of Coastal Maine Vacations control may result in service interruptions, outages, degradation or what the guest
may consider less than satisfactory service to what they may be accustomed to. Coastal Maine Vacations will not reimburse or refund any monies to the guest in the event of any of the above circumstances.
INTERNET: Most properties have internet and are Wi-Fi enabled; this is a service paid for by the homeowner and is a benefit extended to the guest at no additional cost. Services are provided by a local service provider. Coastal Maine Vacations cannot guarantee reliable or consistent internet service. Circumstances outside of Coastal Maine Vacations control may result in service interruptions, outages, degradation or what the guest may consider less than satisfactory service to what they may be accustomed to. Coastal Maine Vacations will not reimburse or refund any monies to the guest in the event of any of the above circumstances. If a guest wants to ensure optimized and reliable service, Coastal Maine Vacations recommends guests travel with their own form of access to internet services. Please ensure the area you are travelling to supports whatever service you intend to use as cellular service can be spotty at best and in some areas non-existent.
PHONE: Guests understand that phones (land line or VoIP) may not be present in a property and should not be expected. Guests are encouraged to have mobile phones charged for communication in an emergency. Some properties have poor or non-existent cellular coverage which is beyond Coastal Maine Vacations control. Refunds and credits will not be provided to guests for slow or nonexistent service. No properties are guaranteed to have any type of outside communication medium availability.
ELECTRICITY: Coastal Maine Vacations properties are serviced by a variety of power companies. Power interruptions and outages may occur at any time. Coastal Maine Vacations cannot guarantee power, heat or electricity in the event of a power outage or interruption. Coastal Maine Vacations will not reimburse or refund any monies to the guest in the event of any of the above circumstances.
WEATHER: Coastal Maine Vacations will not refund guests for any weather-related issues including but not limited to road conditions, lack of snow, too much snow, or inability to get to the property due to weather or flight delays/cancellations; or issues resulting in weather conditions such as power outages, etc. Weather can change suddenly in this state and can cause serious injury and even death. Please make sure you stay aware of weather conditions when out enjoying the wild of Maine.
ENVIRONMENT & SNOW: Coastal Maine Vacations is located in the northeast - some properties may be get up to 12-30 inches of snow in the winter months. There is typically 50-90% humidity year-round. Summer temperatures may average 60-100 degrees with low in the 40-50s. MOST properties at Coastal Maine Vacations DO NOT have Air Conditioning (AC) fans are provided for guest comfort. Winter temperatures may vary widely from negative 10 to 50 degrees. Most properties in Coastal Maine Vacations have baseboard heat which may take several hours to register heat changes. Turning up thermostats to 90 does nothing for fast heat. Set Thermostats at 72 and allow the home to normalize. Most homes are set to 65 before your arrival. Coastal Maine Vacations, HOA’s and building managers make efforts to clear private drives, sidewalks, stairs and access points but in this environment ice and snow will always exist... take care while walking and moving about to avoid falls and slips. Some access points, stairs and decks may not be shoveled if it is not the primary access to the property, note that sometimes the garage is the primary access point. Driveways will be plowed when there is more than 6 inches overnight and there may be delays in equipment reaching properties as major roadways need to be cleared by the county first and foremost. Despite efforts, ice and snow will remain, ice melt is provided at properties. Decks, stairs, entranceways, sidewalks, driveways, paths and patios may be slippery; use caution at all times. Be cautious of roof overhangs where snow and ice are likely to build up and can suddenly fall from the roofline.
COMMON-USE AREAS & HOA's: Condominiums and townhouses are managed by 3rd party Home Owners Associations (HOAs). These HOAs manage and control shared amenities which include but are not limited to outdoor grills, hot tubs, pool, fitness areas, parking structures and areas, picnic areas and landscaping. Be aware that during non-peak times amenities may be unavailable due to
circumstances out of Coastal Maine Vacations control such as building and amenity maintenance or closures. Also, even during peak times HOAs may need to make buildings and amenities unavailable for emergency maintenance and other reasons out of Coastal Maine Vacations control. For no reason will Coastal Maine Vacations provide a refund if amenities are unavailable due to HOA closures or maintenance. Coastal Maine Vacations offers vacation rentals 365 days a year and has no control over the availability of amenities controlled by HOAs or complexes; nor does Coastal Maine Vacations have any obligation to disclose availability to guests. Coastal Maine Vacations will not provide any refunds to guests for the unavailability of such services.
TOWN & RESORT SERVICES: Coastal Maine Vacations operates within many towns which offer wonderful events, entertainment, restaurants, cultural activities and more. Coastal Maine Vacations offers vacation rentals 365 days a year and has no control over the availability of resort, town or county services and activities; nor does Coastal Maine Vacations have any obligation to disclose availability to guests. Coastal Maine Vacations will not provide any refunds to guests for the unavailability of such services.
OWNERSHIP of PROPERTY: guest acknowledges that they do not own nor have any rights to the property. The guest may never alter the appearance or function of any part or contents of the property at any time (this includes but is not limited to paint, window coverings, furniture, appliances). Additionally, the guest may never employ directly or on the behalf of Coastal Maine Vacations or the homeowner a 3rd party contractor or vendor to perform any work or services within or to the property (this includes but is not limited to hiring housekeepers, handymen, contacting internet or TV providers directly). The guest may not move any furniture or electronics at any time. Guests are not allowed to disconnect any electronics to install their own devices like game consoles etc. Any damages to electronics due to violations of these policies will be the sole responsibility of the guest for repair or replacement. This is NOT covered under damage insurance as it is a willful violation of company policy.
FOR SALE: Coastal Maine Vacations provides short-term rental services to properties that may be For Sale. If a property is For Sale, and a potential buyer would like to view or tour the property during a guest stay Coastal Maine Vacations will notify the guest prior to the showing. Coastal Maine Vacations will make every attempt to not interfere with your vacation to accommodate a showing. If a property is sold, reservations may be cancelled and refunded, or the guest may be moved to another comparable Coastal Maine Vacations property will be provided to the guest.
LIMITATION OF LIABILITY: Coastal Maine Vacations assumes no liability for your stay in Maine or the activities that you take part in while here. The limit of Coastal Maine Vacations’ liability is the total amount of compensation we have received for your home rental.
CAMERAS: For the protection of the home and homeowners rights to continue to rent their home, be advised that some homes have outdoor cameras are in place to ensure compliance with County, Town or HOA Short-Term Rental rules (parking compliance, noise violations, trash violations, etc.) and violations of terms and conditions will result in guest fines, ticketing or even eviction. There are no cameras inside the homes.
AUTHORIZATION FOR CHARGES: I hereby authorize Coastal Maine Vacations to charge my credit card for any and all charges related to my rental that may include damage to the property, excessive cleaning or trash, unpaid fees and charges applicable to the rental. If I booked through a 3rd party, I agree that Coastal Maine Vacations may pursue collections of monies due through the 3rd party and I agree that will comply with the policies and decisions of the 3rd party to award Coastal Maine Vacations reimbursement of any costs related to property damage, excessive cleaning or trash, unpaid fees, and charges applicable to the rental. I further agree that I will not charge back said charges. I agree not to dispute charges made under this agreement. Guest understands that in some jurisdictions it is a crime to initiate a chargeback against accommodations. In the state of Maine a reservation is a legal contract and you can be held liable for charges if you cancel
your reservation and it cannot be rented to another., Please review our cancellation policies for further details.
ACKNOWLEDGEMENT: By using our website, services we offer or accepting a reservation, you acknowledge that you have read, and do hereby accept and will abide by the terms & conditions contained herein. If you have any questions you can contact Coastal Maine Vacations directly.